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Old Dec 26, 17, 12:28 pm
  #28  
sosafan
 
Join Date: Apr 2000
Location: Chicago Illinois
Programs: 1MM UA
Posts: 1,749
Originally Posted by Dave Noble View Post
If the customer makes a booking and the original confirmation states that it is non-cancellable.
The customer then wants to cancel.
The customer is not right in trying to insist that the terms should not apply
I think the customer was right to ask and the hotel was right to comply.
Terms and Conditions might (or might not) be clear. But they weren't written with every situation in mind.
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