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Old Dec 22, 17, 3:20 pm
  #27  
Pookynubbers
 
Join Date: Dec 2015
Posts: 168
Hello - final update:

Reservation Was canceled and all points and free night certificate was posted back to my account. No charges for the cancellation. It took a little effort and not accepting no a couple of times. But that’s somewhat the norm in the customer service industry. I’veearnsd you just gotta keep trying and eventually they will see that it’s more beneficial to have a happy customer if it doesn’t “cost” them anything at all.
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