FlyerTalk Forums - View Single Post - Soneva Jani (Maldives) UPDATE
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Old Dec 21, 2017, 6:00 pm
  #14  
Nizar
 
Join Date: Apr 2013
Location: MEL
Programs: QFF, AA, LM, EY
Posts: 757
So unfortunate to read what the OP had to go through. I agree recurrent service/butler mishaps are unforgivable at this price point. Perhaps it would have been a good idea to let the GM know of your experience when you saw him on the last day to give them a chance at some sort of service recovery. Perhaps they would have comped/refunded part of your stay ?

Also agree with what was said about doing sufficient research about the resort's view towards kids and families etc. My wife and I stayed at Milaidhoo a small new resort in the Maldives earlier this year and knew beforehand that they catered mostly to couples and did not allow children under 9 etc. Milaidhoo is obviously in a different league and at a different price point than Soneva Jani but I still think sufficient research could have helped here.
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