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Old Dec 19, 17, 1:04 pm
Dave Noble
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 41,412
Originally Posted by Pookynubbers View Post

correct. The free night award shows as cancelable but the points booking says no dice.

I was hoping their would be some better treatment as opposed to some draconian policy that makes no real sense. They wonít have trouble selling the room - so creating a disgruntled customer is a poor business decision - the customer is almost always right. Iím a Hyatt globalist and would like to stay somewhat loyal to ihg but they are making it difficult.
If the customer makes a booking and the original confirmation states that it is non-cancellable
The customer then wants to cancel
The customer is not right in trying to insist that the terms should not apply

There is no reason to be disgruntled if the company is simply keeping to the terms at time of booking
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