View Single Post
Old Dec 18, 17, 8:04 pm
Join Date: Dec 2015
Posts: 168
Originally Posted by MSPeconomist View Post
If you have two nights on points and one night not on points, this would probably be treated as two separate reservations with a different cancellation penalty for each one.
correct. The free night award shows as cancelable but the points booking says no dice.

I was hoping their would be some better treatment as opposed to some draconian policy that makes no real sense. They wonít have trouble selling the room - so creating a disgruntled customer is a poor business decision - the customer is almost always right. Iím a Hyatt globalist and would like to stay somewhat loyal to ihg but they are making it difficult.
Pookynubbers is offline