Originally Posted by
MSPeconomist
If you have two nights on points and one night not on points, this would probably be treated as two separate reservations with a different cancellation penalty for each one.
correct. The free night award shows as cancelable but the points booking says no dice.
I was hoping their would be some better treatment as opposed to some draconian policy that makes no real sense. They won’t have trouble selling the room - so creating a disgruntled customer is a poor business decision - the customer is almost always right. I’m a Hyatt globalist and would like to stay somewhat loyal to ihg but they are making it difficult.