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Old Dec 18, 17, 4:45 am
Dave Noble
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 41,474
The terms that you have posted indicates that it is a restricted booking which has no free cancellation that was made

If you cancel, then you are liable for the cancellation penalty

Originally Posted by demue View Post
Slowly, OP needs to give more info. A points redemption in general is cancelable and refundable up to a certain day (e.g. 24 or 48hrs prior to check in). It is not clear if OP already at that stage. Unless it some special period like New Year or so where special restrictions may apply.
Not always - it is possible to have points bookings which are inflexible

Originally Posted by Pookynubbers View Post

So what they are saying is tfat I made a deposit...?...
and that it’s equal to 1 night....

Except that isn’t really clear in their T/C - so thet is what is in dispute. Perhaps interpreting the policy differently and don’t know how others would understand their intention. Or perhaps I’m not seeing the full TC
What it is stating is that there is no cancellation allowed and if you cancel/fail to show, then there will be a penalty ; this is no different to any other points reservation cancelled after latest cancellation time

being the christmas/new year period, it is not that surprising that a hotel may have stringent cancellation penalty - if on the original booking confirmation, then it is something that was agreed to
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