The terms that you have posted indicates that it is a restricted booking which has no free cancellation that was made
If you cancel, then you are liable for the cancellation penalty
Originally Posted by
demue
Slowly, OP needs to give more info. A points redemption in general is cancelable and refundable up to a certain day (e.g. 24 or 48hrs prior to check in). It is not clear if OP already at that stage. Unless it some special period like New Year or so where special restrictions may apply.
Not always - it is possible to have points bookings which are inflexible
Originally Posted by
Pookynubbers
So what they are saying is tfat I made a deposit...?...
and that it’s equal to 1 night....
Except that isn’t really clear in their T/C - so thet is what is in dispute. Perhaps interpreting the policy differently and don’t know how others would understand their intention. Or perhaps I’m not seeing the full TC
What it is stating is that there is no cancellation allowed and if you cancel/fail to show, then there will be a penalty ; this is no different to any other points reservation cancelled after latest cancellation time
being the christmas/new year period, it is not that surprising that a hotel may have stringent cancellation penalty - if on the original booking confirmation, then it is something that was agreed to