Originally Posted by
rossmacd
Really? T5 staff are grumpy, but the T3 connections experience is poor (especially for fast-track passengers) and the staff are nearly as grumpy as their T5 colleagues. That being said, I cannot remember the last time i used the 'normal' T3 security - I'm normally on a transfer from a flight or a bus into T3.
This. MAN T3 is the worst, with MAN T1 not far behind (at least I get the 'benefit' of fast-track going through there! The poor folks in the regular line get a raw deal.
i had had an interesting experience e at MAN T3. I rarely fly on business within the uk but on this occasion I was returning to. London from MAN. I had my usual work bag which inadvertently contained an aerosol larger than 100ml. The bag got identified for secondary screening and initially trays were taking the bags in order from the scanner runners, then this got backed up so my bag which was next in line to be scanned then got put to the back of 12 bags in the middle. They did prioritise understandably those with immediate departures but I was waiting 30 minutes. Then that set of bags were put to the back of another queue. I asked to speak to someone in charge and was passed from pillar to post and spoken to very rudely by a person who said it was my fault for leaving the item in a bag so they wouldn’t log a complaint or feedback from me,
i was was really annoyed so tweeted to this effect from the lounge. To the credit of MAnchester airport they responded immediately, knowing that airports have duty managers so asked if there was anybody that I could speak to. They said they would send someone to the lounge and it happened to be one of the guys that had palmed me off to mr.horrible. After an awkward greeting we had a frank and honest conversation and he apologised for the situation. To his further credit he went away and reviewed CCTV and confirmed that SOP had not been followed with a higher than usual number of items to be secondary screened and a rotation of duties making things worse.He did say it was a busy Friday evening and to be fair it was that but I said to him that I had seen other airports busier that coped better. My next experience of MAN T3 was better but still the worst. Glad my experiences are not unique.