As one who did file a complaint with the DOT, I agree with this article about the lack of accountability. The complaint process does not work. It’s pretty much a waste of time. That needs to be done. I do agree that damage seems to be rare, but it’s bad enough to scare me away from flying sometimes. Sometimes I have no choice. At those times I always chicken out and bring my manual chair. I have never been able to go ahead and travel with my piwerchair. If I had a backup, I would go for it. I’m not sure that I would want to fly in my chair. As in vans, I prefer to use the seat in the car rather than use my cha