Someone else will be able to give you a more reliable answer, but I believe all upgrade vouchers are renewed April 1.
I think I found that information somewhere in this thread...
Oh, and I just got a response to my second support case I opened a few days ago.
Looks like it actually was that that did the trick (in which I requested the status match in Spanish using Google Translate), and not the first support case in English that was opened by their US Twitter team.
Damn, they need to work on their customer service.
Last edited by ChocolateFactory; Dec 13, 2017 at 12:39 pm