Originally Posted by
flyalways
This discussion was very interesting and I think the larger question is if there
is a way to avoid such situation if you as a passenger knows that you are right
and being denied boarding ?
- Could AA get a signed waiver from passenger removing AA from liability if
the destination country or transiting country denied admission ?
- Could AA collect deposit (via CC) from the passenger just in case his/her return
needs to be arranged if they are denied admission ? Allow them to board on
their current ticket but has the requisite deposit to bring them back.
Unfortunately training someone to understand complex visa / admission
requirements is impossible and with proper safeguards in place AA could
avoid rare situations like these....
This very situation occurred a while back. The GA contacted the "travel czar" in Dallas and after he couldn't give the correct answer offered to allow us to fly IF we agreed to pay any fines assessed to AA should we be denied entrance to China. It didn't come to that since we knew the proper rules and no issues upon arrival. I'm not too sure how enforceable that verbal agreement would have been, just glad we didn't have to test it. There does not seem to be any recourse when AA makes the mistake.