so i took advantage of the mileage run deal flying fll-ewr-hkg-hgh-sfo-iad-yyz and so did a couple friends and we made a good trip of hgh and pvg for a few days.

the 2 friends do not have mileageplus accounts and i advised them to credit to singapore since they would get 100%miles flown. this trip was in september and was during the hurricane and so all flights out of fll were to be cancelled so united allowed us to change our tickets an we flew jax-ewr 2 days before our original ewr-hkg flight and just had fun in nyc.

the problems occurred when we came back. my flights credited normally as i credited to UA, but all of their flights did not credit except the jax-ewr flights. Eventually singapore managed to get the flights ewr-hkg credite but not hgh-sfo-iad-yyz saying that someone had attached an amtrak number account to each of my friends names and had the flights credited there. After calling back and forth between singapore and united with both programs telling me the other was responsible for fixing the problem, singapore was actually able to give me the account numbers that were used and we were able to contact amtrak who said they dont even understand how the account numbers were added and the names dont even match and that they looked like chinese names. amtrak has said they would try to reverse the credit and contact us and let us know but we have not heard back and called back a couple times without getting anywhere yet.

has anyone else had problems like this? is this a result of when we changed the ticket because of the hurricane and the phone agent stealing miles or making a mistake? prior to the changes united confirmed that the whole flight was originally credited to singapore and the change only happened after the ticket change.

each agent told us it was not possible to credit to amtrak until we had them look at the record and actually see that it was done and then they had no answers.