Old Dec 11, 17, 12:36 pm
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,238
I thought the article was pretty on point, and I'm a legacy Marriott guy.

That being said, he hit the points ... SPG has some cool properties but doesn't cover a lot of real estate. Frankly, not every place has a market for cool properties ... not to knock PIT!

And, I agree that designing a program that retains the SPG customers is important and difficult.
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