Hello all! Was on BA12 SIN-LHR sched. 11 Dec 23:15. Luckily a bout of insomnia had me up at 4:45a in Singapore and saw the dreaded red bar in the app: cancelled. Called the regular hotline in USA as that was the only one open so early, and had a waiting time of over an hour quoted. Called the silver hotline in the USA and was helped in minutes, rebooked on BA16. Lucky for me I think - a lot of people will be disappointed.
Also, call centre staff deserve major thanks and kudos for being amazingly nice and helpful even though my guy on the phone reported that a lot of people were freaking out at them.
Anyone know the likelihood of BA cancelling BA16 as well? I think it comes via SYD, so they must need to get it in?
Last edited by jessicaNWL; Dec 10, 2017 at 4:49 pm