channa

We don't know what would have happened had the person held their ground.

I would have certainly resisted and not made it easy on them. Not saying I wouldn't ultimately comply, but I always do paper BP, and I would have held my ground for some time and explored other options like what other seats may be available to pulling my bag and not flying to make their life difficult.

Now if they had come on board with a new BP, and apology, and a voucher, that'd be a different story. But if they're going to play nasty like this, the customer can at least push back.

Remember the pilots are not happy after the binding arbitration ruling, so I wouldn't be surprised to see something like this happen more often. If they have a contractual provision that allows them that exit row seat, and they're not happy with management, fewer pilots are going to play nice and waive that provision.