Old Dec 6, 17, 3:49 pm
  #8
NewbieRunner
Senior Moderator, Moderator: Community Buzz, and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
 
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN*, HH Gold
Posts: 25,132
I don't think LH is deliberately keeping you from your Senator status but something has obviously gone wrong. As others have suggested you will have to send screenshots of your online BPs and possibly your booking confirmation as requested.

Fortunately I've only had to retroclaim a few times and except for one rather complicated case many years ago I haven't even had to send a scanned copy of a BP as attachment. It's obviously too late for the OP but if miles are important for status qualification or renewal I usually email PDF versions of BPs to myself in addition to getting BPs on the phone so I have something to send if I need to retroclaim.
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