Originally Posted by
seenitall
With all due respect, on what basis does UA know that the refund hasn't gotten to you? Just your assertion? UA claims to have refunded $3200 to an AMEX card that you used for a portion of the purchase. Presumably you know all of the AMEX cards you have used over the last 12 months, and if you don't, AMEX should (assuming this wasn't some prepaid card). I think your first step is with AMEX to ascertain what cards you used, and what one contains the original $3200 charge that you say has not been refunded. If the last 4-digits of this card are different from those stated by UA, bring this to UA's attention. That should start the correction process. If AMEX has no record of any card to which you charged the $3200, maybe this charge wasn't made to an AMEX card, and start checking your VISA or MasterCards. Until you can develop some documentation to show to UA where the refund was supposed to go, why should UA presume it went to wrong location?
As I said Amex can't find any card associated with me ending in the four digits United has provided however that would be the case for a card that was closed and fell off the system.
We know the refund was made to an Amex card because United says that's what they did and provided the last four digits for the card. There is no reason to start checking other cards as there is no dispute as to what account United credited. The problem is that they know the full account number and no one else does so there is no way to figure out where the credit went without some additional information from United.
United has never asked me to prove I didn't get the credit. That would make no sense. I'm not asking them to give me another credit, I'm asking them for the information necessary to figure out where the credit they issued went to. I'm sure they issued a credit. We just have to find what account it went into to.
I don't think that I ever said that United sent the refund to the wrong place. I certainly didn't mean to say that. I'm just trying to figure out where they sent the refund so we can find it.