FlyerTalk Forums - View Single Post - UA Refunds Ticket but Refuses to Disclose Where The Money Went
Old Dec 6, 17, 5:29 am
Join Date: Dec 2007
Programs: Northwest WorldPerks, Amtrak Guest Rewards
Posts: 727
Originally Posted by sbedelman View Post
No way to know who's card it is. It could be one that I cancelled that is no longer in the Amex system or it could be UA messed up. But UA has an responsibility to give me my refund and it would be a lot easier if they would try and be helpful.

They know the refund hasn't gotten to me and they know the information they've provided is insufficient to find it. Their response? Stop responding.

Sigh. Anyone have a suggestion what to do next?
i find it odd that neither you nor AMEX has a record of the account you used to have but apparently recently cancelled (I presume “recent” based on the fact that the earliest one can book is around 11 months out, unless you booked way early and then made subsequent changes to keep pushing the flight later and later). But regardless, a vendor shouldn’t be giving out full credit card numbers to people anyway.
rmadisonwi is offline