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Old Dec 5, 17, 6:03 am
Join Date: Dec 2011
Location: YYZ
Programs: AC*S100K ACMM / HH Diamond
Posts: 1,369
I'm not going to try and defend AC (or VA), and I do have sympathy for the OP's situation.

I actually raised a similar issue (broadly speaking, their management of partner & codeshare flights - from seat selection through airport checkin) with AC, when I was talking to them at the SSL pre-opening event, a couple of weeks ago.

They acknowledged that there are all sorts of problems today, and (they claimed) that was one of the primary reasons why they recently announced they are moving their reservation system to Amadeus. Only time will tell how well it works out, and of course I'm sure there will be plenty of opportunities for new problems to creep into the mix ... but they did at least acknowledge there were problems today, and they do at least have a plan to address it.

Which is better than nothing, one hopes.
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