Old Dec 4, 17, 7:02 am
Company Representative - Autoslash
Join Date: Jun 2006
Location: New York, NY
Posts: 3,420
Originally Posted by ptownca View Post
Wow, seems like an epic fail on B6 IT department. Why would they not want to upsell the transcon segment ?
It's not that they don't want to, it's that this stuff is complicated. JetBlue only started offering more than one class of service in the last few years, and in the past, most of their flights were point-to-point. Offering mixed classes of service is more complex. For a big OTA like Priceline, they have had to support this sort of thing for many years with the big carriers (both domestic and international) to stay competitive. For JetBlue, mixed classes of service is probably an infinitesimal percentage of the requests they receive, hence it has either not hit their radar screens or it's down in the priority list. I can honestly think of at least 5 things off the top of my head that are broken on jetblue.com or blueinc.jetblue.com, so there is no lack of things on their to-do list.
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