Old Dec 3, 17, 8:28 pm
  #226  
Unterwegs
 
Join Date: Sep 2000
Location: Stuck on this planet - mainly in STR and LAX
Posts: 4,456
IC Nha Trang, Vietnam

IC Nha Trang, Vietnam

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked cheapest plus reasonable surcharge, got executive suite

How are the rooms?
One of the nicest rooms in any IC. Good size, perfect view

How is the exec. lounge?
Ok now. Food is about average now for IC club lounges, service is very friendly and personal. Extremely helpful in making restaurant reservations etc.

Did you receive a welcome gift?
Bottle of Vietnamese apricot cordial, chocolate, fruits, water, plate with some cheese and nuts, bottle of red

How was the minibar?
Some bigger bottles (200 ml?) if alcohol. Only one diet drink

What was good and what was bad?

-Good
Executive suite, view
service in hotel and club
fast and stable internet (better than before)

-Bad
Service quality in main restaurant went downhill compared to before
Food quality even worse. They sell Chinese noodle soup as Pho (very different taste and ingredients). Less selection for vietnamese dishes, only 2-3 cold cuts, only 2 cheeses.
Other dishes on their breakfast menue are also not available (like rice paper rolls)
Food station often unattended
Banh Mi (Vietnamese sandwich) is not made fresh but kept in an oven. The liver pate dissolves, the herbs and veggies get cooked
Some of the food looks like a horde of pigs walked thru (they put out a lot and don't clean up after their Chinese package guest went thru)
Coffee is horrible
Management (executive chef) reacts in a very unusual and inappropriate way to suggestions for improvements
Agraria amenities

Value for $ or Priority Club Points?
Value is good

Would you return?[/QUOTE]
Yes, but I hope they make some changes how the main restaurant is managed

Last edited by Unterwegs; Dec 3, 17 at 10:49 pm Reason: Add Internet
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