Originally Posted by
MervinJ7
Did you place the request using their online form? We did it five days ago for a cancelled flight to LGW from OAK and haven't received a response yet.
Also, do we need to file a new request for each passenger on the reservation or is one request per reservation enough (three passengers)? TIA
From past experience, though BA are generally OK to pay a married couple sharing a surname in one claim, overall it's probably best to put in three near-identical claims and cross reference them. Just cut and paste them over and make a copy before you press the Send button.