FlyerTalk Forums - View Single Post - Orbitz hotel booking - flawed process cost me $200
Old Nov 27, 2017, 6:00 am
  #6  
SK AAR
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Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,780
I fail to see how the OP can blame Orbitz for this. The OP should have checked the email-adr. before completing the reservation.

Anyway, even without a confirmation email it should have been possible to trace the reservation by speaking to Orbitz CS (or calling the hotel to get the Orbitz reference No). Knowing that a reservation was made but doing nothing when the need to cancel arises (and a likely no-show at the hotel) because no conf. email was received, is not a reasonable way to deal with this situation.
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