Originally Posted by
3Cforme
The presence of the Bistro format shouldn't change quality of bananas or oranges; how staff prepares instant oatmeal, nor the temperature of water for tea.
Agreed it shouldn't change it; however, based on my experience it does. Specifically slow turnover on fruit (and yogurt) leads to old and/or expired items fairly often. I don't know why, maybe they use a different oatmeal but it is almost never prepared well at CY. Finally, my wife is a big hot tea drinker (virtually all that she drinks). She likes very hot water (preferably boiling) and doesn't want any residual coffee taste. At the CY Westbury (and other CY locales we have stayed at), the tea water is dispensed from a carafe that has previously been used for coffee and has a lingering coffee taste and is almost always just lukewarm. Many of these problems could be fixed with better procedures/execution; however, my experience indicates the CY Westbury is typical in their execution. Many CY's throughout Ohio were similar. There just seems to be a "microwave" mentality and prep. level at The Bistro. End of rant....
--Jon
P.S. For family trips, Residence Inn is usually the first choice followed by Fairfield Inn or Springhill Suites. Sometimes a CY is just in the best location, has the best room format (two queens for us), or best price point so we wind up staying at them anyway. For business trips, I put up with the CY Bistro when in a hurry or otherwise just eat off property when I have time.