FlyerTalk Forums - View Single Post - ARCHIVE: FT 15 Nov 2017 Upgrade Tech Thread - 2017 BUG REPORTS
Old Nov 16, 2017, 4:04 am
  #322  
lo2e
Ambassador, New England
 
Join Date: Aug 2001
Location: Maineiac, USA
Programs: Amtrak, WN RR, Choice
Posts: 2,655
IB folks, I've mentioned it before and I'll say it again:

If you really want to roll out a new feature, design, or whatever, please please please make them OPT IN instead of OPT OUT. Even if the new thing is going to become mandatory some time, it is better to let anyone who WANTS to try it out do so first, then push it to everyone later. This will result in much less flame headed your way when things inevitably don't go well in the rollout. At least if we know going into an experiment that it's an experiment and there might be bugs, we're more willing to work with you to make it better!

I'm sure, like many other posts in this thread, that this response will fall on deaf ears and you will never do it this way. But I sure hope someone will actually seriously consider this, because you're going to lose far more users than you gain by making (in my opinion) stupid decisions like this.
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