Has anyone else been able to cancel their flight?
I've called a few times citing the slight 10 minute schedule change, the change of aircraft and using my personal reason (Deciding to spend Thanksgiving with the Mrs.). Each time I get back with a stern no, even when the agent is super friendly and spends extra time double checking the fare rules. I booked direct with ANA (which seems to be the issue). It does look like they aren't raising it with a supervisior even after I've requested it. On my last call the agent indicated they noted it in my reservation on the 500 CAD cancel fee already. Might be out of luck eh?