Originally Posted by Brink

In the last year I flown approximately 24 sectors in J between London and Dubai. As a Gold, I've never once been offered an upgrade at any point other than the "upgrade with cash/miles" option in MMB, only to find that there is never any availability. I once proactively called the phone helpline and I was able to upgrade with miles (39,000 one way) when MMB said nothing was available. I yearn for the day when I'm issued a new boarding pass....