As part of our ongoing efforts to give our members greater convenience, we are pleased to inform you that PPS Club and KrisFlyer members will be able to redeem miles for flights on Star Alliance and other partner airlines on singaporeair.com or via our mobile app from 7 December 2017.
At the same time, updates have also been made to redemption award levels for Star Alliance carriers and will take effect on the same day. Click here to view the new Star Alliance Award Chart.
With effect from 7 December 2017, an offline service fee of USD25 or 2,500 KrisFlyer miles will be introduced for the following services rendered by any Singapore Airlines office and reservations hotline:
Redemption ticket bookings
Redemption ticket changes
Redemption upgrades
KrisFlyer membership services, including updating of passport details, adding or changing Redemption Group Nominees
As an exclusive benefit, this offline service fee will be waived for all PPS Club members and Supplementary card holders.
Current chart.
New chart.
They'll need to sort their IT out before they can take bookings offline as far as I'm concerned.