Originally Posted by tom tulpe

Dear LH lurker,

I have just come off the phone to the German call center where I tried to rebook a Business Flex flight TXL - FRA to an earlier flight today.

The agent quoted me the fare difference P to C. I asked about the new rebooking policy and was informed that the words "even if the originally selected booking category is no longer available" do in fact mean that I can only change the booking as long as there are seats in the same fare bucket available. When I asked about the new rebooking policy, she said it was Lufthansa, they wouldn't haggle (fair enough), that I was deliberately misrepresenting the fare conditions by making them up as I went along to suit my requirements (which I thought was rude and disrespectful), and that she would now end the conversation. I asked to speak to a supervisor and was told there wasn't any. The agent then hung up without further ado.

So just to clarify: is free rebooking to an earlier flight on the day of travel limited to the same fare or not? From what I understand it is not. If I'm right, would it be possible to roll out the information to your call centers as well? And if I'm wrong there are some press releases on LH's website that may need a partial rewrite.