Old Nov 8, 17, 5:05 am
Join Date: Apr 2012
Location: UK despite the weather
Programs: BAEC at last back to Gold, Flying Blue, Red with the Bearded One, Accor, Finnair Plus Blue
Posts: 266
Unhappy Booked Cathay Redemption via BA and downgraded - how to get Avios difference back?

Hi All,

Not sure where to post this but here goes:

I booked a First Class Avios Redemption (Avios 30000) on Cathay Pacific via British Airways using my BAEC account, but when I arrived at the gate I was downgraded to Business Class as the plane had been changed.

I was informed by the Cathay gate agent that along with the HKD400 "Goodwill Payment" they would return the difference in miles between a Business Class and First Class redemption. However, to date I have heard nothing and have no idea where to claim as the BA site does not have an option for getting Avios back from a Partner (that I can find).

Any ideas towards the correct place to claim back the Avios would be appreciated.

Many thanks
thundercat is offline