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Old Nov 5, 2017, 6:45 pm
  #170  
FXWizard
 
Join Date: Oct 2008
Location: Port Moody, BC
Posts: 484
I created my account and everything was working properly until I got to the final stage of the renewal process and gor a message that there was a problem with the server and to try again in a few minutes.

I went through the login process again (I guess I'm going to need a one-time SMS code every time I log in), walked through the verification that all of the information was accurate (my DL didn't carry over but everything else is good)...and I got the server error again.

I'll try again in the morning on a different browser (using Safari, will boot up into Windows and try IE).

UPDATE: Tried in Win7 using IE with same result; have submitted support request with screenshot, auto-reply says average response time is 10-15 business days...good thing I was renewing early and have almost a year before my NEXUS membership expires.

Last edited by FXWizard; Nov 6, 2017 at 8:52 am Reason: Updating information
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