Originally Posted by
Often1
In the end, passenger is no worse off. He had no reasonable expectation when he booked that he would be reimbursed and thus took the risk of non-reimbursement. This is not a situation where the passenger laid out cash on the promise of reimbursement.
Will, it kinda _is_ a promise of reimbursement. Pax was standing right in front of an AAgent who had a fistful of hotel vouchers. AAgent said that pax did not need a voucher because AA would reimburse. If AAgent had told the truth, pax would have taken a voucher.