Originally Posted by
diver858
Hilton continues to devalue Diamond status, allows individual properties to water them down further, so this is just another step in the downward spiral.
From a customer service perspective, having a dedicated Diamond phone line is nice, but the more competent, service-oriented agents are slowly going away, management has removed some of their authority.
I am literally just sitting here trying to figure out what the heck they are thinking.
There almost has to be a higher status than Diamond coming.