Originally Posted by
nigos
I previously reported on FT (and wrote to GS) that on a PS flight there were two dogs in bulkhead seats in first class. Neither was in their carrier and one paid attention throughout the flight to any food that was on my tray. The dog's owner slept through most of the flight. GS responded to me claiming that they have to allow emotional support animals and they totally ignored their published policy which I cited in my email. So the bottom line is what they publish in terms of policy about pets has little to do with what actually happens on a UA flight.
Or the guy I had a few months ago they let into FC with two emotional support dogs. With one running around the entire plane while he let the other one relieve himself in the FC lav. The FAs didn’t say a word. I did, but just got shrugs.