Originally Posted by
Saracenn
I've been a Diamond or Gold member for a decade now, most times scraping in on stays. These were for work, but I was able to book myself.
New rules at work mean all our booking have to go through the official TA, and I have not managed to have a single stay credited since. Whether I book prepaid or not, the stays never credit. The system my TA uses is called Traveldoo, which seems to be owned in some way by Expedia, but it is a corporate system.
I have just secured a job that means I'll be travelling every other week and could likely be sure of Diamond for a few years. But now it's all fallen apart. I don't understand why corporate bookings, likely the best form of recurring and committed revenue would be shunned like this. HH customer service just tells me to look at the T&Cs. But I'm convinced somewhere there's a switch that needs to be flipped for bookings from this source maybe? Or is that just hopeful thinking?
It might make sense to stick to Hilton properties while my status is valid, but then why not book nicer hotels nearer to my destination?
1. All official corporate rates are "non-commissionable" whether guests nights booked direct/corp-TA/non-HH-AUTH'D-TA
(and thus makes no income difference to hotel/HH which channel stays corp rate is booked through. However makes difference to your TA, as not earning via commissions from providing corp boking service, and then company has to pay an annual fee to your TA related to volume and cost savings of their bookings)
2. My first step would be to ask your next HH hote reception what rate you are booked under and if it is a corporate rate
(once you have corp rate code info one can check into if your corp rate isw a qualifying rate (qual-nights/points-earning) or if a non-qual rate
note:- It may even be your company has no corp rate and your booking contract agent books whatever is cheapest at any time on a subset of OTA sites.
(and/or TA told to book non-qual OTA rate where less than corp rate.. Not with standig corp rates have min/max/guaranteed number stay/night targets in contracted corp rates)
3. Remember companies buyers can negotiate a lower rate by excluding soft benefits with a cost to hotels such as points-earning on nights.
4. ALSO If guest does not pay, whether cash/personal CC/corp CC, but hotel bills/invoices your company direct the again guest does NOT earn qual night or points