Originally Posted by
Tyzap
I have no inside knowledge, only anecdotal evidence supplied by claimants who have just been gagged! thus not a strong flow of information.
I very much doubt it has anything to do with CEDR tho.
Many thanks for coming back to me. In the meantime, being a Saturday morning in my part of the world, I've been doing a little extra digging around. I've discovered it is
not the airline that is doing the gagging but CEDR!
In the CEDR Guidance Notes I see the following (bolding is my emphasis):
"The adjudicator will publish a written decision to both parties. The decision is confidential to the parties and is contractually binding on the airline if the passenger chooses to accept it...".