FlyerTalk Forums - View Single Post - American CEO Doug Parker Attacks Mileage Runs...
Old Oct 27, 2017, 5:05 pm
  #9  
dll
 
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,338
In theory (I reiterate: in theory), when they went to a revenue-based system it should have improved returns for the carrier (it has, no doubt) and also improved the program for its participants. Instead they've taken away 4 SWUs from ExPlt and cut a hundred other ways that make it less valuable for me to be loyal.

The net effect, in my case, is I'm less loyal to any carrier now. I am still ExPlt on AA and will strive to continue to be but I shop based on price, nonstops, product (preferring Delta Comfort+ in many cases where an upgrade ain't happenin') and schedule.

I don't disagree with Doug's perspective, but they made a new bed. And I hope they're happy with its trappings because the side effects may not be seen for a couple of years.
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