Originally Posted by
Chowtime
I flew with them from Vancouver to Capetown in January this year. Made several attempts to get my miles credited following up every couple of months or so. Last call , they said it would take 10 weeks and that was back in June, I've given up. Too many calls, wasting my time even though it's a J Class ticket. I've written them off. Good luck, I wouldn't hold your breath. BTW, I've sent in all my boarding passes etc. They just plain suck.
I had similar issues with another carrier, kept calling aeroplan (I work while on hold!) And eventually the agent was perplexed and just forced through the points to my account and they showed up on Altitude website as well.