FlyerTalk Forums - View Single Post - New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
Old Oct 25, 17, 6:05 pm
  #807  
RobotsRock
 
Join Date: May 2015
Programs: Marriott Titanium Elite, United Gold
Posts: 53
Originally Posted by RobotsRock View Post
Have to agree this is a farce compared to how it was a few years back.

Tried twice booking lowest non-member rate since I thought membership rates were excluded before getting the same rejection twice. Then I searched this thread and found out the YOUR RATE IHG membership rate is required to be booked if it's the lowest...requiring membership isn't part of their terms!

Anyway rebooked with the YOUR RATE membership rate and now they're claiming room type is not comparable. IHG description is "1 King Bed Executive Suite Non-Smoking" and competing rate is "King Executive Hearing Accessible Tub". There is no lower King Executive on their site available!

Responses all 3 times have been 28-30 hrs which is not reasonable either.
Well after asking my claim to be escalated to a supervisor I finally got a decent response which I should have the first time around instead of a blanket 'not comparable' when no other King Executive option showed on their site by default.

Turns out on the IHG site accessibility has to be selected differently and doesn't appear by default when best rate available is selected. So it turns out there indeed is a King Executive Hearing Accessible Tub available at the same rate as the competitor if you go through this menu.

At least they responded logically eventually, but response times back and forth could have been much more reasonable than around 30 hours each time.

Last edited by RobotsRock; Oct 25, 17 at 6:06 pm Reason: typo
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