FlyerTalk Forums - View Single Post - New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
Old Oct 24, 17, 7:48 pm
Join Date: May 2015
Programs: Marriott Titanium Elite, United Gold
Posts: 53
Originally Posted by a9504477 View Post
Is the 3-rd party room also a suite (it's at least not apparent from the name)? Even if, the "hearing accessible" gives them enough leeway to argue it's a different room unless the one you booked is also hearing accessible.
It doesn't specify anything more. There is only one King Executive room type on the IHG website. I'd understand they could argue if they had different variations of King Executive rooms on their site at different prices, such as with a view etc, but they don't - only a single one. I haven't called the property to see if all King Executives are hearing accessible or not. I replied to IHG asking them to specify in detail why the rooms are not comparable if only one such room type exists to begin with and asked them to escalate to a supervisor. Probably a lost cause.
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