FlyerTalk Forums - View Single Post - New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
Old Oct 24, 17, 7:35 am
  #805  
a9504477
 
Join Date: Apr 2011
Location: U.K.
Programs: UA 1K; QR P; HH D; MR G; IHG SpAmb
Posts: 707
Originally Posted by RobotsRock View Post
Anyway rebooked with the YOUR RATE membership rate and now they're claiming room type is not comparable. IHG description is "1 King Bed Executive Suite Non-Smoking" and competing rate is "King Executive Hearing Accessible Tub". There is no lower King Executive on their site available!
Is the 3-rd party room also a suite (it's at least not apparent from the name)? Even if, the "hearing accessible" gives them enough leeway to argue it's a different room unless the one you booked is also hearing accessible.
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