FlyerTalk Forums - View Single Post - New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
Old Oct 23, 17, 9:59 pm
  #804  
RobotsRock
 
Join Date: May 2015
Programs: Marriott Titanium Elite, United Gold
Posts: 53
Have to agree this is a farce compared to how it was a few years back.

Tried twice booking lowest non-member rate since I thought membership rates were excluded before getting the same rejection twice. Then I searched this thread and found out the YOUR RATE IHG membership rate is required to be booked if it's the lowest...requiring membership isn't part of their terms!

Anyway rebooked with the YOUR RATE membership rate and now they're claiming room type is not comparable. IHG description is "1 King Bed Executive Suite Non-Smoking" and competing rate is "King Executive Hearing Accessible Tub". There is no lower King Executive on their site available!

Responses all 3 times have been 28-30 hrs which is not reasonable either.
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