A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,559
I've used Lyft all over Manhattan and never had an experience like this. Half the time I request a basic Lyft I get a Lincoln Town Car (or similar) or a big SUV that would easily be a LyftXL. The drivers always know where they're going.
The main place I use Uber is outside the U.S. where I don't know any other local providers. I haven't had problems there - the language barrier is me, so I'm thankful that I can enter my office address or hotel name into the app and not have to try to communicate it directly to the driver from the backseat.