Originally Posted by
JDiver
If a FAM takes a seat that's already booked, it has naught to do with the industry.
The FAM is a red herring. The airline could have done the same thing to the same passenger for any reason it felt like (such as the made-up reasons the airlines give because they can't confirm a FAM bump), and there would have been no additional recourse.
Of course my comment is being misunderstood as I expected...yes, I realize that people agree to the CoC. Yes, I realize that FAMs are out of the airline's control (well, immediate control, I do think their lobbyists could have a say if they really wished). My point is simply that the relationship with the consumer is different in airlines than in pretty much any other industry, and people who aren't used to that mindset have difficulty accepting it.