Originally Posted by slidergirl

Wrong. We may love what we do - why else would we stay in the business - but we are actors in the Front of the House. We have to always present a smile and be welcoming and engaging. And, it is not "from time to time" for that "difficult guest", but multiple times a week. Yes, we keep it smiling through all of them. But, that does not mean that, in the back office or in our personal life, we find some of them an annoyance. More than a few times, agents and managers I have worked with (and me also) had to walk to the back to cry because some rude guest decided it was permissible to verbally assault someone at the Desk. I've had a tablet shoved in my face because someone though they deserved any suite as a freebie, not the select standard suite. I had a guest literally jump up on the Front Desk and make a scene. I never said ALL guests. I've had guests who where an absolute joy and pleasure to serve, actually the vast majority have been that way.

I'm asking for the mod to close this thread as it has become far too off base and has turned into people bashing other people. It's feeding on itself. As for those who have PM'd me with positive thoughts, thank you. It let me know there are actually some decent SPG members out there who don't lie about me being fired, wanting to know where I work so they can ask that I get fired, wanting to know where I work so they won't stay there...