Originally Posted by
arlflyer
I can always see both sides of things in threads like this. On one hand, there aren't many other industries where the provider can significantly change the product being offered without much warning and without much recourse. On the other hand, well, that's how things are in the airline business, and we have to deal.
Viewed through the first lens, it's annoying when stuff like this happens. It makes us want to pound the table and invoke imaginary contract laws that don't exist but just seem like they should. Viewed through the second lens, I agree with the majority here that the OP got a very good deal given the limited recourse inherent to consumers in this industry.
If a FAM takes a seat that's already booked, it has naught to do with the industry.