FlyerTalk Forums - View Single Post - The Laylow, Autograph Collection -- Honolulu/Waikiki, Hawaii [Master Thread]
Old Oct 17, 2017, 1:14 pm
  #271  
edgewood49
 
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,980
Originally Posted by hockeyinsider
Writing The Laylow is useless. They are obviously giving the middle-finger to elites. And I don't think saying "they're new to Marriott" is a defense or explanation. It's a brand new hotel. They were never affiliated with another program.

I would write Marriott customer care. Here is the email address for a supervisor:

Marriott Guest Experience Supervisor Escalation <[email protected] >

Also, be sure to report the hotel's middle-finger to elites on Trip Advisor.
I think a review on Trip Advisor is far more damaging to the hotel than writing Marriott. You get a broader readership there. I recently wrote a review of the Westin in Tucson, Get this a resort 300 a night and they have plastic glasses in the room wrapped in cellphone ! AND to add insult to injury the next day the maid did not replace the used plastic glasses. I had 500 readers of that review
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