Originally Posted by
hockeyinsider
Writing The Laylow is useless. They are obviously giving the middle-finger to elites. And I don't think saying "they're new to Marriott" is a defense or explanation. It's a brand new hotel. They were never affiliated with another program.
I would write Marriott customer care. Here is the email address for a supervisor:
Marriott Guest Experience Supervisor Escalation <
[email protected] >
Also, be sure to report the hotel's middle-finger to elites on Trip Advisor.
I think a review on Trip Advisor is far more damaging to the hotel than writing Marriott. You get a broader readership there. I recently wrote a review of the Westin in Tucson, Get this a resort 300 a night and they have plastic glasses in the room wrapped in cellphone ! AND to add insult to injury the next day the maid did not replace the used plastic glasses. I had 500 readers of that review