Originally Posted by
serfty
The ONLY steps qantas have "been taking for years" has been to include notice of expiration in spammy looking emails.
Recent innovations are just that - recent, as in the last few months.
To note across the two thread on this topic there are a number of QF customers now claiming that they did not receive notifications, including one or two who appeared to have a 3-month gap in the flow of communications from QF.
If QF are now sending clear emails out that is to be applauded and thanks to Globaliser for providing examples. ^
But that doesn't negate the past experiences as reported or necessarily make them "implausible".
The QF T&Cs provide for within 60 day notification(s) - perhaps this is rather short notice when the customer can only see 13 months of past activity as reported by Serfty. But good on QF if they are universally sending out the emails as per Globaliser's case.
Hopefully, the OP on this thread will get their points reinstated on the basis of the Jetstar flight.
To note the OP refers to providing the QF membership number: note that you can only add your QFF number on the Jetstar booking interface when have already selected a pack which bestows QFF points - so that would suggest they should qualify for the points earn as expected.
Obviously, (if the information I received from QF this morning is correct) and the generic credit card transfers are not "earn" for expiry purposes QF might recast its T&Cs / FAQs etc. for clarity on this issue - since several highly experienced and erudite FFers herein were convinced of the meaning, the copy is evidently misleading. And an unsuspecting customer could lose a significant number of credit card points if they attempted use a transfer to keep the points from expiring and were denied a reinstatement challenge (as happened to my friend).
Now to order some more wine from QF Epiqure...and check those KrisFlyer points!