Originally Posted by slidergirl

The last thing I expect on this particular forum is for people to be civil - I know better from the years I've been here.
It's the lock step "lazy, incompetent, untrained, rip off" rant over and over and over and over... If people think this way, they need to move on to somewhere else. Why stay somewhere if you think you are not going to get what you think you are entitled to over and over and over... All the negative comments here don't seem to warn people to make loyalty decisions. Many of the same posters here who complain have been on this forum for years. That is what drives me angry. As a former SPG Champion at one of my former hotels, I got to read all the feedback. The feedback can be seen as genuine, or someone phishing for freebies or someone upset they didn't get what they thought should and will start lashing out. Some management will listen to some of it, some management will use the feedback as fodder for fun at the next E-Team meeting. Ask to see your Starguest profile and see what comments have been kept on you...