Guys, quick question. I asked to use the 4pm Guaranteed Late Checkout as a Gold member here and was denied. Was told that since they are a resort, the late checkout guarantee is not required to be offered.
That is all fine and good - but I thought this specifically was not a resort - that is why they charge an "amenity fee" and not a "resort fee". Also if they were a resort, wouldn't they not be obliged to offer the vouchers for breakfast?
I decided to take an earlier flight in the end so I didn't re-address it but this is the second time in a row where I have been denied this benefit (the other time was at a standard Springhill Suites).
I feel like there is always an excuse as to why the hotel does not have to give this supposedly "guaranteed" benefit.
Anyway, in this instance, is the hotel correct in saying they are a resort? They do not show up on Marriotts website listing all resorts by State.
Last edited by Enigma368; Oct 15, 2017 at 11:32 pm