Originally Posted by
Platy
Once you (rightly) observe that other types of transfer do not count, you might reasonably query whether a generic credit card transfer should also be on the exemption list.
Originally Posted by
Platy
Actually QF do list the inclusions for points earn, that's the problem.
Like others, I find it very hard to see how you can read the expiry T&C like that.
The two relevant bits are:-
Effective until 15 March 2017, all Points held in a Qantas Frequent Flyer account of a non-Active Member will expire at midnight Sydney, Australia time at the end of the 18th consecutive month for which the Member has not earned Points or Status Credits or redeemed Points (excluding any transfer of Points to or from an Eligible Family Member and excluding any transfer of Points from Qantas Business Rewards).
With effect from 16 March 2017, all Points held in a Qantas Frequent Flyer account will expire at midnight Sydney, Australia time at the end of the 18th consecutive month for which the Member has not earned Points or Status Credits or redeemed Points (excluding any transfer of Points to or from an Eligible Family Member and excluding any transfer of Points from Qantas Business Rewards).
There are no "inclusions" for types of points earning that reset the clock.
All points earn qualifies,
except for the stated exclusions - and credit card transfers are
not excluded. (In the expiry T&C, the only other mention of specific types of points earning concern the deemed timing of the earn, not whether they do or do not reset the clock.)
The only way it could possibly be clearer is by listing every possible type of points earning and specifically identifying whether or not they reset the clock. But specifically identifying every type of points earning that does not reset the clock, and saying that everything else does reset the clock (which is the current approach of the T&C) does the job perfectly well. It's a technique that's used in many many situations.
You seem to suggest that there's a specific ambiguity about credit card transfers that specifically needs clearing up. But the status of that type of points earning is actually no more ambiguous than the status of any other type of points earning - not specifically listed, but lumped into the category of all other (ie non-excluded) earning which therefore does reset the clock. One is tempted to wonder whether your focus on credit card transfers is driven by the story which you relate - but I think that you would be the first to recognise that that would be special pleading rather than looking at the adequacy of all the T&C as a whole.